Hotel Software & Technology
Booking Engine
Channel Manager
Chatbots and Messaging Tools
Customer Relationship Management
Email Marketing
Guest Experience Software
Hotel Website
Mobile & Digital Key
Property Management System (PMS)
Reputation Management
Upselling Software
Booking Engine
Having an online booking engine connected to your live inventory is one of the most important parts of your hotel software & technology strategy. There is a wide range of suppliers and the decision significantly impacts your ability to get direct bookings through your website.
Channel Manager
The choice of central reservation system or channel manager is essential for a succesful hotel distribution strategy. Setting the right priorities in terms of channels interfaces, acceptable transaction costs and what PMS connectivity to go with is pivotal. We will help you make the right decision.
Chatbots and Messaging Tools
Giving potential guests the possiblity to live chat when they are on your website can signficantly improve conversion rates. The question is: Would you let a bot respond to save time or do you insist on it being a human?
Customer Relationship Management
Personalization of the guest experience may be your biggest opportunity to stand out. Today, technology enable hotels to get a 360 view of their guest even before they arrive.
Email Marketing
Most email marketing providers allow your to automate communication throughout the customer journey – we help you choose the right provider and message strategy.
Guest Experience Software
Let your guests order room service and book an appointment at your spa using their own smart device or in-room tablet. Through technology (almost) anything is possible, and we are there to help you realise it.
Hotel Website
Should I use a template from WordPress or have an agency build a customized one for me? It is not only a matter of time and money but also depends on your branding needs. Here are some of the websites we have helped build over the years:
Mobile & Digital Key
Heath and safety requirements are changing dramtically and providing contactless touch points at check-in, in-room and checkout will become critical post corona crisis.
Property Management System (PMS)
Cloud based or on-premises? How do I ensure a smooth transition from my current systems? What interfaces do I need? Those are only some of the important questino to ask – We help you from start to finish.
Reputation Management
Monitoring and acting on customer feedback is essential to ensure constant improvement of your hotel product and service. Your online reputation also has a direct impact on your revenue.
Upselling Software
Make the most out of your ancillary products and higher room types by implementing smart upselling tactics through automated, targeted messaging that reaches the guest at the perfect time.
Get In Touch
Jens Egemalm
Avenue de l’Yser 8, 1040, Brussels, Belgium
jens@dds-digital.com
+32 495 225 762
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